The staff at Northland Public Library work with patrons of all ages, backgrounds and circumstances every day. Good communication skills are critical to successful interactions with our patrons, funders and each other. Learning about different communication styles and corresponding techniques
…
The staff at Northland Public Library work with patrons of all ages, backgrounds and circumstances every day. Good communication skills are critical to successful interactions with our patrons, funders and each other. Learning about different communication styles and corresponding techniques from Dr. Ann Gatty, during our staff development day was helpful to all of our library employees regardless of their position. Hands down everyone loved the Communications session with Beretta the most. They enjoyed having him in the room and felt his presence made everyone happier and better behaved. I had at least three requests that we get a dog for the library. Our staff enjoyed working through the communication style exercises, matching the different styles to the different techniques for communicating with them. They have learned some valuable communication techniques that will be useful whether working with coworkers or the hundreds of people who come through our doors every day. Even though our sessions didn’t focus on leadership, it was fun to see the unexpected leaders emerging from the group exercises. We even had someone who was able to overcome a fear of dogs. She was so proud, she sent photos of herself with Beretta to her family!
Read more “It was fun to see the unexpected leaders emerging from the group exercises.”